AT & T told me I needed a new modem. I was not having any problems and had called with a billing question. A worker came out and spent 2 ½ hours with the installation, new wires and all. I discovered they had changed my network name and password. Adjusted my computer and phone. “No effect on the television,” he said before he departed. Wrong. I am unable to access Netflix, etc. I went to settings and tried. I could not find a password.
I called for aid. I remain optimistic.